Railways must exit catering business and focus on managing train services

Railways must exit catering business and focus on managing train services

A TV flash about a nail or a lizard found in a meal served to a train passenger is usually followed by a predictable official drill: Portentous announcements on termination of contracts, imposition of fines or the blacklisting of the firms. Disciplinary action is announced against officials found to be either negligent or for being in cahoots with the “rail catering mafia”. Clear-cut action plans and strict timelines aimed at fixing problems are issued. Once all these are done, the gigantic machinery of the Indian Railways (IR) reverts to its…

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