This Technology May Also Improve Hotel Staff Friendliness

This Technology May Also Improve Hotel Staff Friendliness

Coffee espressoGETTY Last month the organization YouGov polled 1,219 adults about their hotel stays. Results indicate that most hotel guests (62%) are not frustrated by a lack of fitness center, spa or a trendy bar as much as by the presence of unfriendly staff. More than a third of guests polled (38%) indicated that a source of frustration was the front desk taking too long to complete requests, while almost a third (31%) were irritated by delays in service. A cursory conclusion from these results could indicate that frustrations derive from two…

Read More