Disruption Starts with Unhappy Customers, Not Technology

Disruption Starts with Unhappy Customers, Not Technology

For eight years I’ve visited leading companies in more than 20 industries around the world that claimed to be in the process of being disrupted. Each time, I’d ask the executives of these incumbent companies the same question: “What is disrupting your business?” No matter who I talked to, I would always get one of two answers: “Technology X is disrupting our business” or “Startup Y is disrupting our business.” But my latest research and analysis reveals flaws in that thinking. It is customers who are driving the disruption. In…

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customers are ‘liable to infection or demise’ because of slow FDA recollects

customers are ‘liable to infection or demise’ because of slow FDA recollects

The food and Drug administration did no longer force a do not forget of tainted peanut butter that caused salmonella poisoning in 14 human beings until one hundred sixty five days after confirming the contamination, the organisation’s watchdog said in file released Thursday.And in a further alarming case, it took the government eighty one days to remember a selection of cheese products made with the aid of a Virginia company — after 8 people had fallen ill from a bacteria inside the food and a child died.This lax method to…

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