This Technology May Also Improve Hotel Staff Friendliness

Coffee espressoGETTY Last month the organization YouGov polled 1,219 adults about their hotel stays. Results indicate that most hotel guests (62%) are not frustrated by a lack of fitness center, spa or a trendy bar as much as by the presence of unfriendly staff. More than a third of guests polled (38%) indicated that a source of frustration was the front desk taking too long to complete requests, while almost a third (31%) were irritated by delays in service. A cursory conclusion from these results could indicate that frustrations derive from two…

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