Disruption Starts with Unhappy Customers, Not Technology

For eight years I’ve visited leading companies in more than 20 industries around the world that claimed to be in the process of being disrupted. Each time, I’d ask the executives of these incumbent companies the same question: “What is disrupting your business?” No matter who I talked to, I would always get one of two answers: “Technology X is disrupting our business” or “Startup Y is disrupting our business.” But my latest research and analysis reveals flaws in that thinking. It is customers who are driving the disruption. In…

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Do You Schedule Your Free Time? Don’t! Study Suggests It Could Make You Unhappy

Your social calendar might be sucking the joy out of activities that are supposed to be fun or relaxing, according to an upcoming paper co-written by a professor who studies time management. The paper argues that when a leisure activity is planned rather than spontaneous, we enjoy it less. That’s because we tend to mentally lump all our scheduled activities in the same bucket – whether it’s a dentist appointment or grabbing coffee with a friend. And that makes the pleasurable activities more of a chore. “It becomes a part…

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