How about changes in what people want from a holiday?
Simon: It depends on the person. Some of our clients work for themselves and can travel three or four times a year and do a little bit of everything. On the other hand, there are high-level executives who are still employees and may only have 25 to 28 days to travel. This clientele has changed slightly in that whilst they still need to use this time to relax, they want a bit of an experience with that. People have such long bucket lists now they need to start early.
Spencer – We specialize in the concept of a vacation, which hasn’t changed much. Our clients are typically over the age of 34 and in need of a break or some family time. We will take care of everything, from picking them up from home to having their luggage delivered to their room before they arrive. The new generation wants more of an experience or a story to share on social media. They don’t want to sit on a beach and relax; instead, they want to climb Mount Kilimanjaro and take a picture of themselves washing an elephant at the top. Spencer – I would say our product knowledge. Despite the fact that we are able to book anything that our clients request, the hotels that are listed on our website have all been carefully chosen because they all meet the criteria that we want. Essentially, deluxe hotels with world-class amenities and service, which we have visited and can attest to. We are a small team with a formula for how many clients we can handle while maintaining the highest levels of service, so even though we want to grow our business, you wouldn’t find as personal a level of service anywhere else. We also know how many clients we can handle while maintaining the highest levels of service. At the end of the day your holiday starts with us and its down to us to give the levels of service we then expect from our chosen hotel partners upon your arrival.
Simon – Customer service, in-depth knowledge of the hotels and destinations we sell, and going above and beyond to ensure that our clients have an unforgettable vacation. Our customers are aware that they can contact us at any time with questions—even via text on our mobile phones—and that no matter how small the question is, we will assist them. We know a lot about the hotels and the places we’re going to, so if you want a local restaurant recommended and booked, we’ll take care of that before the trip or even while the clients are there. Spencer: We are no longer children; between us, we have 50 years of luxury travel experience! During that time, we developed strong relationships with our hotel partners and their staff so that our customers will always receive excellent service. Because our reach extends far beyond our company, we decided to call ourselves The Luxury Travel Society.
